Egg savings and mortgages have moved

Egg Savings and Mortgage accounts have now been transferred to Yorkshire Building Society's systems.

We're pleased to offer you a warm welcome to the Yorkshire, one of the UK's largest and most successful building societies. With over 3.5 million members, a nationwide branch network and assets of more than £33 billion, we are well equipped to look after your accounts.

Find out more about Yorkshire Building Society »

Same great service

As a Yorkshire Building Society customer you'll continue to enjoy all the services you used with Egg.

You can still manage your money just the way you want, whether this is online, over the phone or by post.

Registering is easy

Follow our simple and secure, one time only process to set up your new username and password. You will be able to continue managing your Egg accounts on Yorkshire Building Society´s website straight away.

Need help? Call 0845 166 9204* (Mon-Fri 8am-8pm, Sat 9am-1pm)
Already registered? Visit www.ybs.co.uk to log in to your account.


Online Services

You'll notice some differences in design in the Yorkshire's online account management area although all the services you're used to are still available – from adding and transferring money to Money Manager and sending us a secure message.


 

Contact information

Only Savings and Mortgage accounts have been transferred to Yorkshire Building Society. If you have a query about any other type of former Egg account Yorkshire Building Society won’t be able to help you. Please see below for contact details for other former Egg accounts.

Egg Savings and Mortgages

Credit Cards

Egg Credit Cards were transferred to Barclaycard in November 2011.

You can contact Barclaycard on 0844 811 9111 or at www.mybarclaycard.co.uk.

If your card was closed before November 2011 or wasn’t transferred to Barclaycard, please contact Canada Square Operations (formerly known as Egg Banking plc) at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

Loans

Egg Loans were transferred to new providers in March 2011.

Please contact your new provider using the details in your welcome letter.

If your loan was closed before March 2011, or you don’t have the details of your new provider, please contact Canada Square Operations (formerly known as Egg Banking plc) at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

CRP and PPI Insurance

CRP and PPI Insurance complaints are managed by Canada Square Operations (formerly known as Egg Banking plc).
You can write to them at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR

To find out more information about how to make a complaint regarding CRP Insurance on an Egg credit card product, or PPI on an Egg Loan product, please visit the Citibank website.

Home Insurance

Egg Home Insurance has been transferred to AXA.

For general enquiries call AXA at 0800 533 5941.
Lines open: Monday – Friday 8am to 9pm, Saturdays 9am to 6pm, Sundays 10am to 2pm.

To make a claim call AXA at 0800 151 3176.
Lines open: 24 hrs a day, 7 days a week.

Other Enquiries

Other enquiries relating to Egg products (other than Egg savings and mortgage accounts transferred to Yorkshire Building Society) are managed by Canada Square Operations (formerly known as Egg Banking plc).

Please write to them at the following address:

Canada Square Operations
PO Box 4903
Worthing
BN99 3AR


 

Online Security information

Our security promise

Provided you act honestly and follow our security advice, we guarantee to refund in full any money taken from your Yorkshire Building Society accounts as a result of computer crime or fraud.