Privacy

Your Information

Our goal is to maintain your trust and confidence when handling personal information about you.

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You have choices

As an Egg customer, you have the opportunity to make choices about how personal information about you may be shared. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives.

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Security of personal information

The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

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Personal information

We collect information from you, from others, and from your transactions.

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Purposes and uses

We use information about you to manage the relationship with you, manage your accounts and offer you other products and services.

We share information about you with the Citi family of global companies, our service providers, credit bureaux and in connection with our legal and regulatory obligations.

We use information collected from our website to facilitate your access to our website. Further details are provided at the time of your application and in your product terms and conditions and where appropriate the paperless dealing agreement.

By using this website, you agree to the use of this information in accordance with the Use and Disclosure of Personal Information provisions in your Egg product(s) terms and conditions.

The identity of the Egg company collecting the information depends on which account or part of the website you're using. Details of the relevant Egg companies are set out in the Legal information Legal information section.

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Using public areas of our website

We won't collect any personally identifiable information about you when you use public areas of the website (ie where you don't have to enter your security details) unless your use follows a visit to the secure area, at which point web logs will monitor your use.

The details you give us when you use tools in the public areas, such as calculators, will not be stored unless you take out the product you used the tool for.

Personal information provided when entering competitions or prize draws, or completing questionnaires will be used in accordance with the instructions and rules provided.

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Choices

You may opt out of receiving marketing materials.

You may request we correct inaccurate information.

To exercise these rights, please contact us.

You may request a copy of the information we hold on you.

To exercise this right, simply print out a Data Subject Information Request form, complete it and send it to the address on the form. You will then be sent an information pack explaining the process, what it is you need to do next and how to send payment. There is a �10 charge for this service and you will also need to provide identification.

If you have any other questions about privacy, contact us:

Data Protection Manager
Egg
Riverside Road
Pride Park
Derby
DE99 3GG

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Cookies and web logs

When people use our website we keep track of what they do, just like other banks keep track of who's using their branches. This involves keeping a log of activity on our servers and where necessary placing cookies on your computer. A cookie is a small piece of information, like a number or short piece of text, which your browser can store on behalf of a website.

We keep records of the machine being used, the web browser software and a list of all the pages visited. If you're not logged in, this is all anonymous and we don't track who you are. In the areas where you're managing your accounts we obviously know you and track what you do, both for security and so that we can improve the services we offer.

Egg will use this information for detailed analysis of the website to improve the way the site works and also to identify where we might offer relevant products and services through outbound marketing, to those customers who have agreed to receive marketing material from Egg.

In some areas of our site, such as applying for a product, quick log in or servicing your account, we ask your browser to store a cookie for us. This means we can track you as an individual, make decisions like what questions to ask you next, and to make sure that you're logged in correctly.

To help us identify repeat visits from the same computer we also issue cookies that don't get deleted. These cookies don't contain any information about a person or their accounts. If you refuse this cookie the site will continue to work unaffected.

If your browser doesn't accept the cookies we ask it to store, it won't be possible to apply for an Egg product, or service your account. You'll also notice that other sites on the internet, such as shopping sites or other online banking services, won't work either.

You can set up your web browser to inform you when cookies are set or to prevent cookies from being set, for example, in Microsoft Internet Explorer, from the menu select Tools, Internet Options and Privacy. However, if you choose to reject cookies, you will not be able to use our online services or website features.

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Aggregation

Account aggregation allows you to view your online account balances from different financial providers on just one web page using just one log in. Find out more here.

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