Home insurance Initial Disclosure Document

1. The Financial Services Authority (FSA).

The FSA is the independent body that regulates financial services. Use this information to decide whether our services are right for you.

2. Whose products do we offer?

We only offer home insurance products from AXA Insurance UK plc.

3. Which service will we provide you with?

You won't receive advice or a recommendation from us for home insurance. We may ask you some questions to narrow down the selection of products that we'll give you details about. You'll then need to make your own choice about how to continue.

4. What will you have to pay us for our services?

We won't charge you a fee but you'll get a quote which will tell you about any other fees relating to any particular insurance policy.

5. Who regulates us?

Egg Banking plc. Registered Office: Citigroup Centre, Canada Square, London E14 5LB is authorised and regulated by the Financial Services Authority. Our FSA register number is 205621.

Our permitted business is to offer for sale and arrange general insurance contracts. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6. Ownership

Egg Banking plc is a wholly owned subsidiary of Citigroup Inc.

7. What to do if you have a complaint.

If you want to make a complaint, please contact us:

In writing: Customer Relations Office, Egg Banking plc, Pride Park, Derby DE99 3GG.

By phone: 08451 233 233.

By email: complaints@egg.com.

Please note that this will not be a secure email and you shouldn�t disclose any account specific information such as account numbers or passwords.

If you can't settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we can't meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Further information about compensation scheme arrangements is available from the FSCS.