Egg Home >    Customer services >    Accessibility statement >

				Help home Frequently asked questions Technical help Control your debts Complaints Bereavement Accessibility statement
		At Egg, we are committed to providing a website that is accessible to our customers and in doing so, we aim to uphold the principles and best practice of the Web Content Accessibility Guidelines (WCAG). However, not all technologies make it easy to fully comply with these guidelines and whilst we are continually working to improve this, our key objective is for the website to be built around our customers' needs and be usable in practice. Accessibility features We have a sitemap to enable easy access to key information and product areas of our site. Alternative text is used with images to ensure they are meaningful to anyone unable to see the image. We can arrange to send you your statement in large print, audio or Braille if you're blind or visually impaired. All you need to do is send us a secure message. Changing text size Most browsers enable you to alter the size of the text on web pages. You can follow the instructions below to do this for the browsers listed: Microsoft Internet Explorer - all versions Open your Internet Explorer web browser. Choose the drop down menu at the top of the window of the browser marked 'view' (or press 'Alt' and 'V'). A list of options will appear in the drop down menu, choose 'text size' (or press 'X'). Then a drop down menu will appear with options including 'small', 'medium', 'large', 'largest'. Select 'largest' (or use the 'up' and 'down' arrows to select and press 'Enter'). The text in your browser window should now appear larger. Mozilla Firefox - all versions Open your Firefox web browser. Hold down the Ctrl button on your keyboard and press the plus (+) key. You will find that this will enlarge the text, to enlarge again repeat the procedure. Keep repeating until the text is enlarged to your requirements. If you need to make the text smaller press ctrl on your keyboard and the minus (-) key. The text in your browser window should now appear larger. Apple Safari - all versions Open your Apple Safari web browser. Hold down the Apple Key and press the (+) key. You will find that this will enlarge the text, to enlarge again repeat the procedure. Keep repeating until the text is enlarged to your requirements. If you need to make the text smaller press the Apple Key on your keyboard and press the (-) key. The text in your browser window should now appear larger.