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Egg Banking plc subscribes to the Banking Code. The Banking Code sets minimum standards of good banking practice that you can expect from us.
If you would like a copy of the Code you can download a copy from the Banking Code link below.
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| By clicking 'bankingcode.org.uk' you will be taken to the Banking Code's website in a new browser window. |
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The most recent edition of the Banking Code came into force in March 2008.
This page tells you about our key commitments and responsibilities to you under the Banking Code. In subscribing to the Code we promise to do the following:
1. Help you understand how our products and services work by:
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Making sure our advertising and promotional literature is clear and not misleading.
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Giving you clear information about accounts and services and how they work.*
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Providing secure and reliable banking and payment systems.
* The Banking Code does not cover Mortgages, Investments or Insurance products.
2. Act fairly and reasonably in all our dealings with you by:
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Keeping you informed about changes to interest rates, charges and terms and conditions.
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Being a responsible Lender.
3. Deal with things that go wrong by:
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Considering all cases of financial difficulty sympathetically and positively.
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Handling complaints promptly.
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Correcting mistakes quickly.
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