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If you have any money worries, we'll do our best to help you. And that's why we've introduced our new automated voice service. This service may call customers who find themselves over their credit limit or falling into arrears to help them sort their account(s).
If you're called, you'll be asked for some security details - you'll only ever be asked for your date of birth (never your password or account numbers).
You'll then have the option to:
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Make a payment.
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Tell us if you've already made a payment.
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Make a promise to pay.
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Or speak to a specialist about your options.
We'll leave you a voice mail message asking you to call a special number if we are unable to get through to you. When you call this number, the automated call will begin again. If we can't leave you a message then we'll contact you another way.
To hear what an automated call would sound like - or to read the transcript - click on one of the links below for an example of a 'promise to pay' call.
Our Financial Crime Unit also uses an automated voice service for any customers who may have suspicious activity on their account.
Read about the Financial Crime Unit's automated service.
If you're an existing customer, you can listen to an example call or read the transcript by selecting the link below and logging in.
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Egg Home > Help > Financial Freedom > Automated voice service > 
