Once you've successfully applied for your card and accepted your agreement online you must wait for your card to arrive.

Once you receive your card, you just need to activate it by logging in to 'your accounts' where we automatically take you through a simple activation process.

Only when you've activated your card can you arrange balance transfers, get cash advances and make purchases.

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There are two ways you can change your Direct Debit amount online. First log in to 'your accounts' and then:

• Either click on the 'Move money' tab at the top of the page, select 'Change your regular payments' and then follow the instructions.
• Or, on the 'Your money' page, select 'view' next to your Egg credit card (Egg Card or Egg Money) balance - this will take you to the recent transactions page. Select 'Your Direct Debit' from the menu on the left of the page and then select the option to 'Change your monthly Direct Debit amount'.

There are several different ways to make an additional payment to your Egg credit card (Egg Card or Egg Money).

Debit card
You can only make an additional payment by debit card if the debit card is held in your name. Just follow the steps below:

• Log in to 'your accounts'.
• Select the 'Move money' tab.
• You'll then need to select the option to 'Make a one-off payment' and follow the simple on-screen instructions.
• If the account you want to pay from isn't already saved in your address book, select 'add' and save the account details there.

BACS
You need to arrange this type of payment with your external bank. The payment needs to be made using the following details: sort code 40-02-50, account number 01071181 and your 16-digit Egg credit card number (this is used as a reference). BACS payments take three to four business days to reach us. The payment will be credited to your account for interest calculation purposes from the business day on which it is received.

Transfer from an Egg Savings Account
You can do this by selecting the 'Move money' tab and then the 'Make a one-off payment' option and follow the simple on-screen instructions.
A transfer from an Egg Savings Account will be credited to your card account for interest calculation purposes with effect from the date the transfer is made.

Cheque
You should make your cheque payable to 'Egg, (Account Holder Name(s)), (Account Number)'. eg Egg, Mr Smith, 1234567890123456 (draw a line through any unused space on the payee line so that no-one can add extra numbers or words).
Send your cheque to Egg Monetary Team, Egg, Riverside Road, Pride Park, Derby DE99 3GG.

Your payment will be applied to your account when the cheque clears. As we are not a clearing bank, cheques paid into your account can take 7 to 10 business days to clear. The central clearing cycle only applies to cheques paid into most clearing bank accounts (where clearance normally takes three business days). During this period you will not be able to spend against the value of the cheque.
There is a charge of £2 for using this payment method.

If you make an additional payment that's at least equal to your statement balance, and you make that additional payment in the period between your statement date and the date five business days before your next payment date, we won't collect your next Direct Debit payment.

If you make an additional payment that's less than the amount your Direct Debit is due to claim and you make that additional payment in the period between your statement date and the date five business days before your next payment date, we will collect your Direct Debit as normal, but less the amount you have already paid.

Any payment you make to your account in the period five business days before your payment date, and up to the date of your next statement, will reduce the balance of your statement, but will not affect your next Direct Debit payment.

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You can transfer balances from your credit or store cards, loans or overdrafts. Each balance must be a minimum of £100. Please note transfers for the same amount cannot be actioned on the same day.

Transferring a balance from your other credit providers is easy. You can transfer a balance now online - log in to 'your accounts' and select the 'Move money' tab. You'll then need to select the option to 'Make a balance transfer to your Egg Card' and follow the simple on-screen instructions.

Check out the table below to see the information you'll need to have to hand to make a balance transfer.

Remember, you should continue to make your usual repayments to each card, overdraft or loan account until you're sure the transfer has been applied to your account. We will make sure the payment is received by the other bank within three to four business days after your request. The time taken to credit your account will depend on the other bank.

- Can I transfer balances from more than one financial provider?
Yes, you can transfer balances from as many other cards, loans or overdrafts as you wish up to your available credit limit.

- Can I transfer balances that my additional cardholder has elsewhere?
Yes, as long as you have sufficient credit available. You'll need to make the transfer on their behalf by following the instructions above.

- Is there a fee for balance transfers?
Yes - for Egg Card there is a 3% balance transfer fee for all balance transfers made in the introductory offer 0% rate period. A balance transfer fee of 2.9% may also be charged on some special promotions you may receive from us from time to time. Please check the details of the special promotion to see if a fee is applicable. We do not charge a balance transfer fee on balance transfers made at your standard variable rate. For Egg Money there is currently no balance transfer fee.

- How much can I balance transfer?
You can ask to transfer any amount, as long as it's over £100 and less than 95% of your available credit limit.

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Log in to 'your accounts' and the current balance is displayed next to your account under +balance or ?balance.

Select the 'view' option and you'll be taken to more details about that account.

Please note: for card and loans customers the balance cannot be used as a settlement/redemption figure as it may not include recent payments or reflect all interest due.

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Activating your card couldn't be easier, just log in to 'your accounts' and we'll take you through a simple process.

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If you have an Egg credit card you can reset your password by selecting forgotten your password. All other customers can reset their password by calling us on 0845 366 0047, 24 hours a day, 7 days a week. In both cases we will ask you for some details to confirm your identity including details about your Egg accounts. Once complete you'll be able to log in to 'your accounts' straight away.

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Call us straight away on 08451 233 233 where we?re available all day every day.

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You just need to log in to 'your accounts' and ensure your Egg credit card (Egg Card or Egg Money) balance is paid in full. Then, whilst you are logged in, send us a secure message to let us know you'd like to close your account - just click on the 'Your money' tab at the top of the page and then click on the link 'View your message or send us a message'. We'll then action the closure for you and send you a secure message back to let you know when the process is complete.

• Please don't cancel your Direct Debit until we've confirmed your account has been closed successfully.
• Also ensure you cancel any 'continuous authority' payments with the relevant merchant directly. A continuous authority payment (or 'recurring transaction') will be taken if you have signed a mandate letting a supplier of goods or services debit your account on a regular or irregular basis. Often, magazine subscriptions, digital TV, mobile phone bills and credit reports are paid by this method. Egg Emergency Cover is provided by Card Protection Plan Limited (CPP) and is a continuous authority - to cancel your payment you will need to phone CPP yourself on 0844 848 4266 as we cannot undertake this for you.